Privacy Policy

Western Cars Worthing Ltd is a private hire and taxi operator registered in England and Wales, company number 16038694, with its registered address at Suite 213, Chapel House, 1-6 Chapel Road, Worthing, West Sussex BN11 1EX.

We are the data controller for the personal information described in this policy. You can contact us about privacy at info@westerncars.co.uk or on 01903 500600.

When you book a journey or contact us, we may collect:

• Your name and contact details (phone number, email address)
• Pick-up and drop-off addresses, and the date and time of travel
• Journey details, including passenger numbers and luggage
• Flight, ferry or cruise details where you are booking a transfer
• Payment information, where you pay by card
• Details of any accessibility requirements or assistance needed
• Records of correspondence with us, including enquiries and complaints
• Where you use our website, technical data such as your IP address and device type, and cookies as described in our cookie policy

We do not ask for special category data, but if you tell us about a health condition or disability so that we can provide an accessible vehicle or extra assistance, we will hold that information only for as long as needed to provide the service safely.

We use your information to:

• Provide the journey you have booked, and confirm the details to you
• Allocate a suitable driver and vehicle, including accessible vehicles where required
• Take payment and keep accounting records
• Contact you about your booking, including changes or delays
• Handle enquiries, complaints and lost property
• Meet our legal and regulatory obligations as a licensed operator
• Improve our service

Our lawful bases for processing are the performance of our contract with you (providing the journey), our legitimate interests (running and improving our business, and handling complaints), compliance with legal obligations (tax, accounting and licensing), and consent where you have given it.

We do not sell your personal information. We share it only where necessary:

• With the driver assigned to your journey, so they can complete it
• With our booking and dispatch platform, which records and allocates bookings
• With payment processors, when you pay by card
• With our accountants and professional advisers, where required
• With licensing authorities, regulators or the police, where we are legally required to do so

We keep booking records for as long as needed to provide the service and to deal with any follow-up, and accounting records for the period required by law. Records relating to complaints are kept until the matter is closed and any limitation period has expired. After that we delete or anonymise them.

Under the UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete information where there is no good reason for us to keep it
• Object to, or ask us to restrict, certain processing
• Ask us to transfer information you provided to another organisation
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@westerncars.co.uk. We will respond within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access is limited to those who need it to provide the service, and card payments are handled by our payment providers rather than stored by us.

Our website uses a small number of cookies and similar technologies. See our cookie policy for detail on what is set and why.

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.