Terms & Conditions

These Terms and Conditions govern your use of the taxi and private hire services provided by Western Cars Worthing Ltd (“we”, “us”, “our”).

By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

All bookings are subject to availability. A booking is confirmed only when you receive confirmation from us by phone, email, SMS or through our app.

You are responsible for providing accurate pick-up and drop-off details, including the correct date, time and address. We accept no liability for delays or failed journeys resulting from incorrect information provided by the customer.

We reserve the right to refuse any booking at our discretion.

Fares are based on the vehicle type and the distance travelled. We hold fixed fees for a range of destinations, including the major airports, and for airport, seaport and other pre-agreed journeys the fare is confirmed at the time of booking.

We charge the same rates whatever the time of day or night.

Payment is due on completion of the journey unless a credit account has been agreed in advance. We accept cash, credit and debit cards, Apple Pay and Google Pay.

Additional charges may apply for waiting time, extra stops, tolls, parking fees, or journeys on public holidays. Where these apply we agree them with you rather than adding them afterwards.

Cancellations must be made as early as possible. Cancellations made less than 1 hour before the scheduled pick-up time may be subject to a cancellation charge.

For airport and seaport transfers, cancellations made less than 24 hours before the scheduled pick-up time may incur a charge of up to 50% of the agreed fare.

No-shows (where the passenger cannot be located at the agreed pick-up point within a reasonable time) will be charged the full fare.

Passengers must behave in a respectful and lawful manner at all times. Our drivers reserve the right to refuse or terminate a journey if a passenger’s behaviour is deemed threatening, abusive or unsafe.

Eating, drinking alcohol and smoking are not permitted in our vehicles.

Passengers are responsible for any damage caused to the vehicle during their journey. Cleaning charges will apply in the event of soiling.

We will make every reasonable effort to accommodate your luggage. However, we accept no liability for loss or damage to luggage or personal belongings.

Animals (other than registered assistance dogs, which travel free of charge) may only be carried with prior agreement at the time of booking.

Whilst we make every effort to ensure punctuality, we cannot be held liable for delays caused by traffic, road closures, adverse weather conditions, or other circumstances beyond our control.

We recommend allowing sufficient time for your journey, particularly for airport and seaport transfers. We accept no liability for missed flights, trains, ferries or other connections.

Our liability for any claim arising from the provision of our services is limited to the fare paid for the journey in question.

Any property left in our vehicles will be held for a reasonable period. Please contact us as soon as possible if you believe you have left an item. We accept no liability for items left in our vehicles.

We collect and process personal data in accordance with applicable data protection legislation, including the UK GDPR. Your data is used solely for the purpose of providing our services and will not be shared with third parties without your consent, except where required by law.

See our privacy policy for further detail.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our services following any changes constitutes your acceptance of the revised terms.

If you have any questions about these Terms and Conditions, please contact us at info@westerncars.co.uk or call 01903 500600.