Frequently asked questions

You can book by phone on 01903 500600, by sending us a text, or online through our booking system at westerncars.webbooker.icabbi.com. Many customers also use the free Western Cars app for iPhone and Android.

For local journeys a few hours' notice is usually enough, and we can often help at short notice. For airport transfers, early-morning departures, group travel and accessible vehicles we recommend booking at least a day ahead so the right vehicle can be reserved for you.

Yes. Give us the passenger's name, pickup address and contact number when you book so the driver knows who to look for and can reach them if needed.

Subject to availability, yes. If you have travelled with one of our drivers before and would prefer them again, just ask when you book.

Yes. We set up account and contract arrangements for repeating journeys, with agreed rates, priority scheduling and monthly itemised invoicing. Call 01903 500600 to discuss it.

We provide transfers from Worthing and across West Sussex to Gatwick, Heathrow, Stansted, Luton and London City airports. Gatwick is our most frequent airport run.

Yes. We provide seaport transfers to the Southampton cruise terminals and to the Portsmouth cruise and ferry terminals, with vehicles suited to cruise luggage.

We monitor inbound flights. If you land early or late we adjust the pickup so your driver is there when you actually arrive rather than when you were originally due.

Yes. Ask for a meet and greet when you book and your driver will wait inside the arrivals hall with your name displayed, help with your luggage and walk you to the vehicle.

Yes. We hold fixed rates for a range of destinations including the major airports, so the price quoted when you book is the price you pay.

Estates and people carriers carry considerably more luggage than a saloon. Tell us how many cases you have when booking and we will assign a vehicle with enough space.

Our fleet includes saloons and estates alongside six, seven and eight person people carriers and minibuses. The line-up also includes wheelchair accessible taxis.

Our larger people carriers and minibuses take six, seven or eight passengers. For bigger groups we provide multiple vehicles travelling together so everyone arrives at the same time.

Yes. We operate wheelchair accessible vehicles with ramps and secure restraint systems. Tell us when you book that an accessible vehicle is required and we will reserve one for your journey.

Yes, when arranged in advance — tell us when you book so we can assign a suitable vehicle. Registered assistance dogs always travel free of charge.

Our vehicles are well maintained and air conditioned, and our cars carry a Personal Digital Assistant (PDA) so passengers can get live progress updates about their journey.

Our prices are based on the vehicle type and the number of miles travelled — nothing else. We confirm the price when you book, and there are no hidden charges.

No. We charge the same rates whatever the time of day or night, so an early-morning or late-evening journey is priced the same as the equivalent daytime trip.

We accept all major credit and debit cards, Apple Pay, Google Pay and cash.

Yes. Corporate account customers travel without paying per trip and receive a detailed, itemised invoice each month. Call 01903 500600 to open an account.

Fares are based on vehicle type and distance with no hidden charges. If your booking involves waiting time, additional stops or a return leg, we agree that with you when you book.

Western Cars operates 24 hours a day, seven days a week, including bank holidays. You can book at any hour by phone on 01903 500600 or online.

We cover Worthing and the surrounding areas of West Sussex, including Lancing, Shoreham-by-Sea, Littlehampton, Angmering, Arundel, Storrington, Steyning, Goring-by-Sea and Findon. We also take longer journeys across the UK.

Yes. Western Cars is a fully licensed private hire operator and all of our drivers have been through a full vetting process. They are professional, friendly and dependable.

Western Cars has been providing taxi services in Worthing since 2007, specialising in airport transfers to all major UK airports.

Yes, and we would welcome it. We are a customer-focused business and we take comments and complaints personally. Contact us on 01903 500600 or at info@westerncars.com.

Yes. We quote for long distance journeys anywhere in the UK, including London, the Midlands, the West Country and the North, at a fixed price agreed before travel.